GRVTY STORE POLICIES

Last Updated: September 30, 2026

Welcome to GRVTY. We are committed to providing a secure, straightforward, and enjoyable shopping experience. The policies below explain how we handle orders, shipping, returns, privacy, website use, and age requirements.

By using the GRVTY website or placing an order, you agree to the applicable policies below.

SHIPPING & DELIVERY

Free Shipping

GRVTY offers free standard shipping on eligible orders within the United States.

Any shipping exclusions or additional charges will be displayed during checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

Orders are generally not processed or shipped on weekends or major U.S. holidays.

Shipping Times

Once an order has shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination and shipping carrier.

Shipping estimates are not guaranteed delivery dates. Delays may occur because of weather, carrier disruptions, holidays, incorrect addresses, or circumstances outside GRVTY's control.

Order Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Tracking information may take some time to update after your order has been shipped.

Incorrect Addresses

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an incorrect address after placing an order, contact GRVTY as soon as possible. We will make reasonable efforts to correct the address before the order ships.

Once an order has shipped, we may be unable to make changes to the delivery address.

Lost or Stolen Packages

GRVTY is not responsible for packages that are confirmed by the shipping carrier as delivered to the address provided at checkout.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and the carrier before contacting us.

We may assist with carrier claims when appropriate, but resolution is not guaranteed.

Damaged Packages

If your order arrives damaged, contact GRVTY as soon as possible.

Photos of the shipping box, packaging, and damaged product may be requested to help us process a replacement or shipping claim.

RETURNS & REFUNDS

GRVTY wants you to be satisfied with your purchase. If something isn't right, we're here to help.

30-Day Returns

Eligible products may be returned within 30 days of delivery, unless otherwise stated on the product page.

To qualify for a return, an item must generally be:

Unused

In its original condition

In its original packaging when reasonably possible

Free from damage caused after delivery

Certain products may be excluded from returns because of hygiene, safety, legal, or other legitimate business reasons.

Starting a Return

Please contact GRVTY before sending an item back.

Customers should provide their order number and a brief explanation of the reason for the return.

Unauthorized returns may not be accepted or may experience processing delays.

Refunds

Once a returned product is received and inspected, GRVTY will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Depending on the payment provider, it may take several business days for a refund to appear.

Original shipping charges, if applicable, may not be refundable.

Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, contact GRVTY as soon as possible.

Photos or video showing the issue may be requested.

If the issue is covered by our policy, GRVTY may provide a replacement, refund, repair, or another appropriate resolution.

Incorrect Items

If you receive an item different from what you ordered, contact GRVTY before using the product.

We will work with you to correct the issue.

Exchanges

GRVTY may offer exchanges for eligible products on a case-by-case basis.

Replacement availability may affect whether an exchange can be completed.

Final Sale Items

Certain products, promotional items, or other merchandise may be designated as final sale.

Any applicable final-sale restrictions will be disclosed before purchase.

Money-Back Guarantee

GRVTY stands behind the products we sell and aims to provide a straightforward shopping experience.

Our money-back guarantee does not cover misuse, accidental damage, modifications, normal wear and tear, improper cleaning or maintenance, or products that are otherwise ineligible under this policy.

Nothing in this policy limits any rights you may have under applicable law.

AGE REQUIREMENTS & RESPONSIBLE USE

GRVTY is committed to responsible retailing and complying with applicable age restrictions.

21+ Policy

GRVTY's store is intended for customers 21 years of age or older, unless a different legal age applies to a particular product or location.

By accessing the GRVTY website or placing an order, you confirm that you meet the applicable legal age requirement.

Age Verification

GRVTY may use age-verification services or request additional information when required or appropriate.

If a customer cannot successfully complete required age verification, an order may be canceled.

GRVTY reserves the right to refuse a sale when we cannot reasonably confirm that a customer is legally permitted to purchase a product.

Responsible Use

Products sold by GRVTY should only be used for their intended lawful purposes.

Customers are responsible for understanding and following all applicable federal, state, and local laws concerning the purchase, possession, transportation, and use of products purchased from GRVTY.

No Sale to Minors

GRVTY does not knowingly sell age-restricted products to individuals who are under the applicable legal purchasing age.

If you believe an order was placed by someone who is not legally permitted to purchase an age-restricted product, please contact GRVTY.

PRIVACY POLICY

GRVTY respects your privacy and is committed to protecting the information you provide when using our website.

Information We Collect

When you visit GRVTY, create an account, place an order, contact us, or otherwise interact with our website, we may collect information such as:

Name

Email address

Shipping and billing address

Phone number

Order and transaction information

Account information

Information provided to customer support

Website usage and device information

Cookies and similar technologies

Payment information is generally processed by third-party payment providers. GRVTY does not need to store your complete payment card information to process an order.

How We Use Your Information

We may use collected information to:

Process and fulfill orders

Provide shipping and delivery updates

Communicate with you about your orders

Respond to customer service requests

Improve our website, products, and customer experience

Prevent fraud and unauthorized transactions

Maintain website security

Send promotional communications when permitted and when you have chosen to receive them

Comply with applicable laws and legal obligations

Cookies

GRVTY and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, and improve the shopping experience.

You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

Third-Party Services

GRVTY uses third-party services to operate portions of our business, including website hosting, payment processing, shipping, analytics, marketing, and customer support.

These providers may receive information necessary to perform services on our behalf. Their handling of information is governed by their own privacy policies.

Information Sharing

GRVTY does not sell your personal information as a product.

We may share information with service providers when necessary to operate our business, process payments, fulfill orders, provide shipping, prevent fraud, provide customer support, or perform other legitimate business functions.

We may also disclose information when required by law, legal process, or when necessary to protect the rights, safety, and security of GRVTY, our customers, or others.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Choices

You may unsubscribe from promotional emails by using the unsubscribe instructions included in those communications.

You may also contact GRVTY regarding questions or requests concerning your personal information, subject to applicable law.

Children's Privacy

GRVTY is intended for adults and does not knowingly collect personal information from children in violation of applicable law.

Our products and services may be age-restricted. Customers must meet all applicable age requirements to purchase and use products offered by GRVTY.

TERMS OF SERVICE

By accessing or using the GRVTY website, you agree to these Terms of Service.

If you do not agree with these terms, please do not use the website.

Website Use

You agree to use the GRVTY website only for lawful purposes and in accordance with these Terms.

You may not use our website to:

Violate applicable laws or regulations

Attempt to gain unauthorized access to our systems

Interfere with website security or operation

Submit fraudulent orders or payment information

Misuse our content, trademarks, or intellectual property

Engage in activity that could harm GRVTY or other customers

Product Information

GRVTY makes reasonable efforts to provide accurate product descriptions, photographs, specifications, pricing, and availability.

However, product colors, dimensions, packaging, and other details may vary slightly from photographs or descriptions.

GRVTY reserves the right to correct errors, update information, or cancel orders when necessary.

Pricing

Prices are subject to change without notice.

If an obvious pricing or listing error occurs, GRVTY reserves the right to correct the error and, when appropriate, cancel an affected order.

Orders

Placing an order constitutes an offer to purchase a product.

GRVTY reserves the right to refuse, limit, or cancel an order for reasons including suspected fraud, inventory issues, pricing errors, legal restrictions, or other legitimate business reasons.

If an order is canceled after payment has been received, an applicable refund will be issued.

Age Requirements

GRVTY products may be intended only for adults.

You must meet all applicable legal age requirements to purchase age-restricted products.

By placing an order, you represent that you are legally permitted to purchase and possess the products you are ordering in your jurisdiction.

GRVTY may require age verification where appropriate.

Legal Compliance

Customers are responsible for knowing and complying with the laws applicable to their location.

GRVTY does not authorize customers to purchase, possess, transport, or use any product in violation of applicable law.

We reserve the right to refuse or cancel orders when we reasonably believe fulfillment would violate applicable law.

Intellectual Property

The GRVTY name, logo, graphics, website design, text, photographs, and other original content are owned by or licensed to GRVTY unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit GRVTY intellectual property without written permission.

Third-Party Services

Our website may contain links to or integrations with third-party services.

GRVTY is not responsible for the content, policies, security, or practices of third-party websites or services.

Disclaimer

The GRVTY website and its content are provided on an “as available” basis.

To the extent permitted by law, GRVTY makes no guarantee that the website will always be available, error-free, or uninterrupted.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, GRVTY will not be responsible for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by law.

POLICY CHANGES

GRVTY may update these policies from time to time as our business, products, services, or legal requirements change.

Any updates will be posted on this page with a revised Last Updated date.

By continuing to use the GRVTY website after changes are posted, you acknowledge the updated policies.

CONTACT GRVTY

If you have questions about an order, return, shipment, privacy, age verification, or any of the policies above, please contact GRVTY through the contact information provided on our website.

GRVTY

Higher standards. Better experiences.